POSITION/LEVEL:  BOOKER / ASSOCIATE
DEPT/OFFICE:       Dolby Theatre – Administration /  Hollywood, CA
REPORTS TO:        1^st VP
DATE:                      4/14/2023

JOB SUMMARY:

The Booker, will oversee all aspects of booking and scheduling ticketed and non-ticketed events at the venue, while maintaining the current customer base. Responsible for delivering a superior level of content procurement, private and special events, customer service, and effective relationships with clients, promoters, tenants, Venue staff, and guests.

To apply, please submit a resume (in Word/PDF format only) and/or application to: [email protected]

EDUCATON AND EXPERIENCE:

• Bachelor's Degree preferred or equivalent job experience
• 5+ years’ experience and knowledge of theatre management and booking of a live theatre venue
• Ability to work collaboratively and effectively with designers and directors.
• Must have experience in budget development and management.
• Ability to work in a detail-oriented manner, be resourceful and flexible, and be able to handle multiple tasks simultaneously
• Possess an exceptional customer service attitude
• Possess high organizational skills
• Possess impeccable clear and persuasive communication skills, both verbally and in writing
• Demonstrate advanced mathematical and analytical skills
• Proficient with booking/ticketing software such as EventBooking and Ticketmaster
• Ability to work irregular hours and weekend shifts as required
• Additional duties may be assigned

RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

• Prospects and develops new business opportunities for event activities, using each opportunity to maximize revenue
• Negotiates contracts for all booking and talent-related agreements for show activities and services at the facility
• Attends booking meetings to discuss/review opportunities and meet new clients
• Conducts site visits with prospective clients, ensuring all appropriate theater staff are included
• Consistently share booking activity with theatre management/staff to ensure cross-communication so that all bookings are appropriately scheduled/managed
• Works and collaborates with the VP/GM, Theatre Operations, on managing the annual operating calendar, activity schedules, and projections for attendance and/or revenue, including providing adequate training and knowledge transfer with regard to operations
• Liaison with Academy in matters relating to the AMPAS; coordinates with GM, Theatre Operations regarding show logistics and venue-related requirements
• Liaison with Dolby in matters relating to theatre booking
• Responsible for generating and providing all theatre income, with support from the team
• Provide assistance and transfer of production knowledge in theatre operations, coordinating event logistics and vendors, as needed
• Establishes and maintains effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, entertainment industry, local business community representatives, union officials, and civic organizations to encourage continual and regular use of the facility
• Works with Finance to obtain event cost estimates, proper insurance and reconcile final settlements for clients
• Provides or coordinates timely and effective responses to directives and requests received from internal and external organizations, agencies, departments, and individuals; assures and maintains the integrity of the theatre, in all forms of communication and personal contact
• Conducts post-event review and analysis, together with operations and finance
• Stays up to date with industry news and trends; uses networking opportunities to develop new business
• Continue professional organization memberships including but not limited to professional development, seminars, conferences

NON-ESSENTIAL FUNCTIONS:

• None

ADDITIONAL REQUIREMENTS:

• Ability to effectively present information to Ownership, public groups, and/or business owners
• Ability to read, analyze and interpret complex documents. Ability to respond effectively to the most sensitive inquiries or complaints
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to Ownership, public groups and/or community leaders, boards of directors
• Must be able to communicate, verbally and in writing, with customers, co-workers, management, and the public, in an effective manner
• Establishes and maintains effective working relationships with all internal departments and stakeholders to ensure a seamless event
• Ability to read, interpret and understand booking and ticketing reports
• Ability to listen and ascertain the needs of employees, vendors, clients, and Ownership; ability to find and communicate accurate information concerning processes, policies, and procedures; ability to respond tactfully and courteously
• Creates positive relations and communicates directly with all Theatre staff
• Creates and maintains positive relations between the ownership, private vendors, clients, the public, government, and other external sources

TECHNICAL SKILL REQUIREMENTS:

• Proficient in all business software platforms, including MS Excel, MS Word, MS PowerPoint, MS Outlook, MS Access, Internet Explorer, Facebook, Twitter, and other social media
• Skill in using a personal computer, engineering applications, and data management software in performing duties

 
PERFORMANCE METRICS:

• Booking and revenue performance of the theatre according to the business plan, contracts, and budget requirements
• Compliance with all applicable laws, regulations, and contract requirements related to the booking of shows/events for the theatre
• Ability to provide leadership, counsel, motivation, and constructive performance feedback of staff, securing their respective commitments to the project's goals
• Effective leadership and management of department personnel

WORKING CONDITIONS:

• Work normally performed in a professional theatre office
• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions

Position: Payroll Coordinator
Location: Hollywood, CA
Additional info: Position full-time.

VACCINATION STATUS: Must be FULLY VACCINATED to work at Dolby Theatre

ABOUT THE JOB:
This position is responsible for the payroll function for the Union and Non-Union payroll at the Dolby Theatre. Duties include review and audit of payroll reports/timesheets, correcting payroll issues, reconciling payroll invoices, records maintenance and various special projects that frequently arise.

To apply, please submit a resume (in Word/PDF format only) and/or application to: [email protected]

Essential Functions:

• Establishes/maintains Dolby Theatre and Union employee payroll records; maintains time and attendance records.
• Reviews, audits and approves union (weekly) and non-union (bi-weekly) payrolls in collaboration with third-party payroll processing company.
• Export data from ABI/TMSS system and upload into third-party payroll processing system for non-union employee payroll (bi-weekly).
• Reviews and reconciles Union payroll invoices (weekly) from third-party payroll company and submits to accounting for payment.
• Provide user support for ABI/TMSS system, which includes but is not limited to: timeclock maintenance/connectivity, timekeeping issues, reporting and misc.
• Additional duties may be assigned.

Educational/Experience Requirements (including certifications, licenses, etc.):

• Minimum of Associate degree with emphasis in Payroll or Accounting related field.
• 1-3 years’ experience in Payroll Coordinator/administrator role, with experience in processing payroll for union members required.
• Experience working with and reviewing Collective Bargaining Agreements (CBAs) required.
• Strong understanding of California wage and hour laws

Communication Skill Requirements:

• Ability to read, understand and communicate legal concepts as they apply to Payroll, Wage and Hour and appropriate State and Federal taxes.
• Ability to read, analyze and interpret complex documents. Ability to respond effectively to confidential compensation related inquiries.
• Manages positive and productive relationship with external vendors.

Mathematical Skill Requirements:

• Ability to calculate/convert hours into time for payroll purposes
• Intermediate/Advance math skills (add, subtract, multiply, divide)
• Intermediate to Advance Excel skills
• Ability to compute rate, ratios, and percent and to draw and interpret bar graphs.

COVID Workplace Safety Requirements
The health and safety of our employees is a top priority at Dolby Theatre. In order to maintain a safe and healthy working environment, the Dolby Theatre will require all new employees to be fully-vaccinated as a condition of hire, unless they are exempt from vaccination based on reasonable accommodation under applicable law. Newly-hired employees will provide proof of vaccination prior to their start date.

This position may require you to interact with employees, patrons, vendors and others who may or may not be vaccinated or recently tested. You will be required to wear personal protection equipment (PPE) required by the LA County Department of Public Health protocols and the Dolby Theatre. You agree to comply at all times with the Dolby Theatre’s COVID-19 Prevention Plan, including testing and vaccination requirements.

*Dolby Theatre does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of Dolby Theatre and no fees will be due or paid.

Position: Guest Services Associate Supervisor
Location: Hollywood, CA
Additional Info: Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc. Extreme flexibility is necessary.

VACCINATION STATUS: Must be FULLY VACCINATED to work at Dolby Theatre

POSITION PURPOSE:

Under the direction of the Guest Services Manager, the Guest Services Associate Supervisor will be responsible for providing top-notch customer service and creating a positive experience for all guests and ensuring their safety while visiting the Dolby Theatre. This role will also assist in managing staff during shows, including but not limited to: managing designated areas of the theatre, helping with pre-show briefings, and offering a second-level of support to guests answering questions and helping when needed.

To apply, please submit a resume (in Word/PDF format only) and/or application to: [email protected]

ESSENTIAL FUNCTIONS:

Provide exceptional customer service to theatre visitors

• Assist with the supervision of ushers and ticket takers during shows.
• Assign break times for ushers and ticket takers, deploy staff as needed, prepare for egress
• Supervise designated area of the house as assigned
• Ensure that ingress and egress proceeds smoothly
• Assist with any guest issues, concerns or ticket problems as needed
• Fill out incident reports as necessary
• Report any venue appearance issues such as damage, spills, gum, broken equipment, to the operations team
• Ensure a safe and enjoyable guest experience by providing the highest standard of customer service.

• Respond quickly and courteously to all guest’s needs, questions, comments, or concerns.
• Assist in program preparation including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events.
• Be aware of those guests who may be causing a disruption, taking pictures, talking or texting, etc.
• Provides assistance to guests with special needs, such as helping with wheelchairs or providing listening devices.

• Ensure safety of all visitors; monitor entrances and exits to ensure guest safety
• Clearly and articulately provide information to guests in an engaging manner
• Communicate with teammates and supervisors via 2-way radio
• Must be able to work flexible hours and have at least 3 days of full availability each week, including weekends and holidays
• Other duties may be assigned.

ADDITIONAL REQUIREMENTS:

• Must be willing to work a flexible and irregular schedule (including evenings, weekends and holidays.)
• Must be able to work a minimum of 1-2 shifts during the week and most weekends, depending on the show schedule
• Additional days & hours may be available outside your scheduled team hours.
• Knowledge of safe work practices and procedures
• Must be comfortable serving visitors of all backgrounds and ages

• Must be willing to be flexible with their schedule and daily assignments
• Must exhibit professional behavior and appearance at all times
• Able to work collaboratively and effectively with others
• Able to demonstrate a positive, team-oriented attitude
• Demonstrates professional integrity and dependability

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

• High School Diploma required
• 3-5 years of customer service experience, in a venue/theatre, preferred.
• 1+ years experience in a supervisory capacity in a venue/theatre REQUIRED
• Celebrates diversity in the workplace, both amongst their colleagues and within the audiences we serve
• Must have excellent interpersonal and communication skills and be sensitive, adaptable and professional when dealing with others

• Demonstrates professional integrity and dependability.
• Must feel comfortable enforcing rules (e.g., COVID-19 requirements, safety, etc.)

• Must have excellent interpersonal skills
• Ticketmaster Host experience is a plus
• Bilingual skills are a plus

• Must possess an exceptional customer service attitude

OTHER SKILL REQUIREMENTS:

• Must be able to stand for long periods of time, walk long distances, climb stair, bend, lift and operate elevators
• Ability to lift up to 25 lbs.
• Ability to speak, and comprehend conversational English

• Must be 18 years or older.
• Use of hand-held radio procedures
• Must be able to function in low light conditions
• Works well as a member of a group

*Dolby Theatre does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of Dolby Theatre and no fees will be due or paid.

Position: Housekeeping/Facilities Maintenance
Pay Rate: Day Shift: $15.00/hour    Overnight Shift: $16.00/hour
Location: Hollywood, CA
Additional Info: Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc.  Extreme flexibility is necessary.

VACCINATION STATUS: Must be FULLY VACCINATED to work at Dolby Theatre

Position Description
Join an exciting team dedicated to world-class entertainment.  This part-time position will be responsible for providing housekeeping services to the Dolby Theatre. To apply, please follow the directions under “How to Apply”. 

Essential Functions and Responsibilities:

• Maintains the cleanliness of restrooms, lobbies, seating areas, backstage dressing and support areas and exterior entrances.
• Checks and makes certain that all restrooms are sanitary, and well-stocked with paper products.
• Cleans and maintains all windows and glass in the building.
• Assists with stocking, organizing and cleaning janitorial closets.
• Maintains proper care of uniforms, equipment and supplies.
• Sweeps, mops, scrubs and vacuums hallways, stairs, office space, lobbies, backstage and seating areas.
• Empties trash and garbage containers.
• Operates buffers, power sweeping equipment, extractors, shampooing equipment, and other housekeeping equipment.
• Assists in gum removal and mopping-up liquids, drinks and spills in all areas.
• Answers guest’s questions regarding the facility.
• Other duties may be assigned.
• May assist with the set-up of tables, chairs and other equipment as dictated by event requirements.

Knowledge, Skill and Experience:

• Strong sense for customer service; the ability to put a guest’s needs first.
• Ability to read instructions with limited number of words and recognize similarities and differences between words and between series of numbers.
• Ability to print and speak simple sentences.
• Ability to develop and maintain effective working relationships with others.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations with occasional variables.

Other Skills and Abilities:

• Must be able to work flexible hours including evenings, weekends and holidays.
• Ability to operate equipment such as floor scrubbers, buffing machines, vacuums, extractors, shampooing equipment, and other housekeeping equipment.
• Knowledge of safe-work practices and procedures.
• Ability to speak, and comprehend conversational English
• Must be 18 years or older.

Position: Guest Services Associate (Usher)
Pay Rate: $15.00/hour
Location: Hollywood, CA
Additional Info: Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc.  Extreme flexibility is necessary.

VACCINATION STATUS: Must be FULLY VACCINATED to work at Dolby Theatre

DESCRIPTION

Join an exciting team dedicated to world-class entertainment.  This part-time position will be responsible for providing top-notch customer service and creating a positive experience for all guests and ensuring their safety while visiting the Dolby Theatre.  A Guest Service Associate (also called an Usher), is expected to pro-actively engage guests by answering questions and helping when needed.

To apply, please submit a resume (in Word/PDF format only) and/or application to: [email protected]

ESSENTIAL FUNCTIONS

• Ensure a safe and enjoyable guest experience by providing the highest standard of customer service.
• Respond quickly and courteously to all guest’s needs, questions, comments, or concerns.
• Greet guests as they arrive at the Theatre
• Assist in program preparation including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events.
• Be aware of those guests who may be causing a disruption, taking pictures, talking or texting, etc.
• Taking tickets and verifying authenticity
• Expertly guiding guests to their seats
• Provides assistance to guests with special needs, such as helping with wheelchairs or providing listening devices.
• Monitoring entrances and exits to ensure guest safety
• Other duties may be assigned.

AVAILABILITY REQUIREMENTS

• Must be willing to work a flexible and irregular schedule (including evenings, weekends and holidays.)
• Must be able to work a minimum of 1-2 shifts during the week and most weekends, depending on the show schedule
• Additional days & hours may be available outside your scheduled team hours.

KNOWLEDGE, SKILLS & EXPERIENCE

• Strong customer service experience
• Ability to maintain order and ensure adherence to safety rules.
• Displays an outgoing and friendly nature.
• Celebrates diversity in the workplace, both amongst their colleagues and within the audiences we serve.
• Demonstrates professional integrity and dependability.

OTHER SKILLS & ABILITIES:

• Must have 1-3 years of customer service experience. Experience working in a theatre or arts related field preferred.
•  Must be able to stand for extended periods of time.
• Ability to lift up to 25 lbs.
• Ability to speak, and comprehend conversational English
• Must be 18 years or older.

*Dolby Theatre does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of Dolby Theatre and no fees will be due or paid.