Employment

Looking for an exciting career opportunity in the entertainment industry?
Dolby Theatre® seeks industry professionals with management experience in a variety of disciplines. We are committed to attracting, retaining, developing and promoting candidates who are passionate about an exciting career in a fast paced and challenging environment. We are an Equal Opportunity Employer. M/F/V/D

 

Guest Services Manager

Are you looking to join a landmark events venue?  Our team is looking for a Guest Services Manager to join the Dolby Theatre!  The Guest Services Manager will manage the Guest Service department before, during and after an event by ensuring event is properly staffed and the front of house runs smoothly. The position will also manage the Tour program. Position will also have direct contact with Dolby Theatre guests.

This role is an exciting opportunity to work with a world class venue that has amazing events and even more amazing guests.  As the Guest Services Manager you will have the opportunity to provide strong customer service leadership, problem solving and help create an experience for the guests that continues to be the best.

To apply, please follow the directions under “How to Apply”. 

ESSENTIAL FUNCTIONS

  • Serves as point person during an event for client, Front of House (FOH) operations including but not limited to doors opening, seating, equipment, announcements, etc. 10%
  • Administer the Tour Program through the scheduling of the tour dates and tour guides. 10%
  • Ensure that the integrity of the facility is up to Theatre and guest standards. 10%
  • Ensure seating is correctly installed, numbered for each event per prescribed seating configuration. 10%
  • Work extended and/or irregular hours including nights, weekends and holidays as needed. 10%
  • Respond to crowd control and/or crowd management situations in a prompt and decisive manner and orally respond in a professional and diplomatic manner during crisis and/or sympathetic situations. 10%
  • Responsible for scheduling the appropriate number of guest services and security staff for each event based on information provided by Event Manager. 5%
  • Assume responsibility during events for ingress and egress, and ensure that the theatre is secured following the event.
  • Escalate safety concerns and hazards to operations department during the course of an event or between events, immediately. 5%
  • Respond to visual and audible alarms from building automation and life safety systems. Make immediate decisions and communicate with all users of the facility in an emergency situation. 5%
  • Maintains guest services inventory: radios, scanners, uniforms, etc. 5%
  • Administer American with Disabilities Accommodation (ADA) and customer service training to all theatre staff. 5%
  • Creates and distributes all House Reports to all facility staff and appropriate partners following each event. 5%
  • Inspect and assure that all theatre pre-event tasks are complete prior to doors. 3%
  • Staffs EMT coverage based on info provided by Event Manager. 2%

NON-ESSENTIAL FUNCTIONS:

  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES (IF ANY):

  • Directly supervises the events services employees; responsibilities include but are not limited to: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
  • Supervise security personnel during events.

EDUCATION/EXPERIENCE REQUIREMENTS (including certifications, licenses, etc.):

  • Bachelor’s degree from an accredited school (desired)
  • Three (3) years related experience and/or training through event coordination or meeting planning; or equivalent combination of education and experience.
  • Industry knowledge facility capabilities, operational procedures, event coordination and event-related services.

COMMUNICATION SKILL REQUIREMENTS:

  • Communicate effectively with other in both oral and written form.
  • Communicates directly with and assists all theatre staff
  • Communicates with the public in an effective and courteous manner.
  • Communicates accurate information concerning process, policies and procedures to customers; responds to customers tactfully and courteously.
  • Keeps records and files and provides information correctly and concisely, orally and in writing.
  • Prepares correspondence and reports
  • Communicates effectively verbally and in sensitive interpersonal situations.
  • Maintain an effective working relationship with clients, employees, volunteers, exhibitors, patrons and others encountered in the course of employment.

MATHEMATICAL SKILL REQUIREMENTS:

  • Ability to add, subtract, multiply and divide
  • Ability to calculate figures and amounts such as percentages averages, etc.

REASONING SKILL REQUIREMENTS:

  • Work independently, exercising judgment and initiative
  • Handle conflict, make common sense decisions and exercise proper action during high tension and stressful situations.
  • Handle multiple tasks simultaneously.
  • Organize and prioritize work to meet deadlines with special attention to detail.
  • Work effectively under pressure and/or stringent schedule, and produce accurate results.

TECHNICAL SKILL REQUIREMENTS:

  • Operate a personal computer using Windows, Microsoft Office software, including copier and fax machine, hand-held radios

PERFORMANCE METRICS

  • Customer Service skills
  • Ability to work as a Team Member
  • Ability to create, build and sustain successful relationships within the theatre as well as outside the theatre (vendors)
  • Provides leadership, counsel, motivation and constructive performance reviews to direct reports, securing their respective commitments to the company's goals.
  • Timely, accurate completion of job duties

OTHER SKILLS AND ABILITIES

  • Ability to speak, and comprehend conversational English

Housekeeping/Facilities Maintenance

Position: Housekeeping/Facilities Maintenance
Pay Rate: $12/hour
Location: Hollywood, CA
Additional Info: Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc.  Extreme flexibility is necessary.

Position Description
Join an exciting team dedicated to world-class entertainment.  This part-time position will be responsible for providing housekeeping services to the Dolby Theatre. To apply, please follow the directions under “How to Apply”. 

Essential Functions and Responsibilities:

  • Maintains the cleanliness of restrooms, lobbies, seating areas, backstage dressing and support areas and exterior entrances.
  • Checks and makes certain that all restrooms are sanitary, and well-stocked with paper products.
  • Cleans and maintains all windows and glass in the building.
  • Assists with stocking, organizing and cleaning janitorial closets.
  • Maintains proper care of uniforms, equipment and supplies.
  • Sweeps, mops, scrubs and vacuums hallways, stairs, office space, lobbies, backstage and seating areas.
  • Empties trash and garbage containers.
  • Operates buffers, power sweeping equipment, extractors, shampooing equipment, and other housekeeping equipment.
  • Assists in gum removal and mopping-up liquids, drinks and spills in all areas.
  • Answers guest’s questions regarding the facility.
  • Other duties may be assigned.
  • May assist with the set-up of tables, chairs and other equipment as dictated by event requirements.

Knowledge, Skill and Experience:

  • Strong sense for customer service; the ability to put a guest’s needs first.
  • Ability to read instructions with limited number of words and recognize similarities and differences between words and between series of numbers.
  • Ability to print and speak simple sentences.
  • Ability to develop and maintain effective working relationships with others.
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s
  • Ability to apply common sense understanding to carry out instructions.
  • Ability to deal with standardized situations with occasional variables.

Other Skills and Abilities:

  • Must be able to work flexible hours including evenings, weekends and holidays.
  • Ability to operate equipment such as floor scrubbers, buffing machines, vacuums, extractors, shampooing equipment, and other housekeeping equipment.
  • Knowledge of safe-work practices and procedures.
  • Ability to speak, and comprehend conversational English
  • Must be 18 years or older.

Guest Services

Position: Guest Services
Pay Rate: $12/hour
Location: Hollywood, CA
Additional Info:&Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc.  Extreme flexibility is necessary.

Position Description
Join an exciting team dedicated to world-class entertainment.  This part-time position will be responsible for providing top-notch customer service to guest of the Dolby Theatre. To apply, please follow the directions under “How to Apply”. 

Essential Functions and Responsibilities:

  • Greet guests as they arrive at the Theatre
  • Taking tickets and verifying authenticity
  • Expertly guiding guests to their seats
  • Provides assistance to patrons’ special needs, such as helping with wheelchairs.
  • Monitoring entrances and exits to ensure guests’ safety
  • Answering questions about the theatre and various performances.
  • Other duties may be assigned.

Knowledge, Skill and Experience:

  • Strong sense for customer service; the ability to put a guest’s needs first.
  • Ability to maintain order and ensure adherence to safety rules.
  • Displays an outgoing and friendly nature.
  • Celebrates diversity in the workplace, both amongst their colleagues and within the audiences we serve.
  • Demonstrates professional integrity and dependability.

Other Skills and Abilities:

  • Must be able to stand for extended periods of time.
  • Ability to lift up to 25 lbs.
  • Must be willing to work a flexible and irregular schedule (including evenings, weekends and holidays.)
  • Ability to speak, and comprehend conversational English
  • Must be 18 years or older.

About
How to Apply:
Click here to apply online. You will be directed to our online application system. You will be able to attach a resume if desired.

Click here to download the application. You will need to complete the application and email to jobs@dolbytheatre.com. You may also attach a resume if desired.